Jimmy J. Rauseo-Guerrero

Application Specialist | AI & Infrastructure Automation
📍 Allen, Texas | 🔗 Get in Touch | LinkedIn: rauseoj89

Professional Summary

IT professional with a strong foundation in tech support and infrastructure management. Currently expanding my skillset into full-stack development, AI integration, and systems automation. I enjoy hands-on learning, building home labs, and exploring new ways to solve problems with technology.

Technical Skills

• Programming Languages: Python (Primary), SQL, PHP
• Infrastructure: Docker, TrueNAS (RAID-Z1), VirtualBox, Microsoft Azure, Network Virtualization
• Databases: PostgreSQL (Advanced), Data Integrity, Migration & Recovery
• AI Frameworks: Claude, Gemini, AI Fluency Framework, LLM Integration
• Spoken Languages: Spanish (Native), English (Professional Working)

Experience

Infonaligy | Allen, TX

Application Specialist | 2026 – Present

• AI Ecosystem Architecture: Architecting and deploying a centralized application hub utilizing Python and PostgreSQL to automate Hub Central (Intranet), inventory logistics, and billback tracking.

• Strategic Consulting: Aligning software deployments with long-term infrastructure scalability through comprehensive architectural audits and technical roadmaps.

• Technical Governance: Authoring modular SOPs and technical documentation to standardize knowledge retention across engineering teams.

Helpdesk Manager | 2025 – 2026

• Operational Transformation: Spearheaded the transition from a reactive support model to a proactive service environment, improving overall department resolution rates.

• Predictive Analytics: Analyzed helpdesk request patterns to identify recurring technical friction points, developing targeted training that significantly reduced ticket volume.

• Stakeholder Liaison: Managed high-priority technical escalations, serving as the primary bridge between corporate leadership and technical engineering teams.

IT Support Specialist (Team Lead) | 2024 – 2025

• Technical Leadership: Supervised a team of technicians in resolving complex hardware and software diagnostics across a multi-site environment.
• Compliance & Hardening: Directed the enterprise-wide rollout of workstations and networking equipment, ensuring strict PCI compliance and security hardening.

IT Support Technician | 2021 – 2024

• Hardware Lifecycle: Managed the installation and configuration of corporate hardware (desktops, telephony, networking) for executive-level workstations.
• Network Connectivity: Configured secure remote network access for distributed users and maintained system compliance with PCI standards.
• Service Standardization: Identified helpdesk trends to develop technical documentation, proactively addressing commonly reported faults to minimize system downtime.

EYM Group, Inc. | Irving, TX

I.T. Coordinator | 2021 – 2021

• Orchestrated scheduled maintenance and system upgrades to optimize performance while maintaining 24/7 uptime for corporate workstations.
• Managed strategic partnerships with hardware and software vendors to accelerate support response times and reduce procurement costs.

USA Carwash | Plano, TX

Management Assistant | 2020 – 2021

• Operational Leadership: Assisted the General Manager in overseeing daily operations, including employee hiring, training, and scheduling.
• Logistics & Maintenance: Managed purchasing, inventory, and facility maintenance to ensure peak workplace efficiency and goal achievement.

Escuela Campo Alegre | Caracas, VZ

Systems & Database Administrator | 2016 – 2018

• Administered mission-critical databases, implementing robust backup, recovery, and data protection protocols.
• Developed and maintained an automated Asset Management System to track hardware lifecycles across the organization.

Tech Support Specialist | 2016 – 2016

• Mobile Lab Management: Managed wireless mobile labs and laptop loans, enforcing responsible use policies and ensuring hardware readiness for educational staff.
• Technical Troubleshooting: Provided Level 1 support and hardware diagnostics, prioritizing service tickets to ensure minimal disruption to academic operations.

Fondo de Desarrollo Microfinanciero | Caracas, VZ

Technical Support Coordinator | 2014 – 2015

• Operational Leadership: Orchestrated support operations and task distribution to enhance first-touch resolution rates and team efficiency.
• Service Optimization: Implemented diagnostic troubleshooting frameworks and collaborated with cross-functional teams to resolve high-complexity technical faults.

Technical Support Specialist (Lvl I & II) | 2011 – 2014

• Infrastructure Maintenance: Managed enterprise hardware maintenance, cable organization, and peripheral support for a high-volume user base.
• Documentation & Standards: Maintained technical documentation for troubleshooting procedures to facilitate knowledge sharing across the IT department.

Superación a Través de la Tecnología (SUPERATEC) | Caracas, VZ

Technology Educator | 2010 – 2011

• Technical Training: Designed and delivered comprehensive technology curricula for adult learners, focusing on practical skills to improve employment opportunities.
• Instructional Design: Developed innovative training strategies and assessment methods, adapting teaching styles to accommodate diverse learning abilities.