Jimmy J. Rauseo-Guerrero

Application Specialist | AI & Infrastructure Automation
📍 Allen, Texas | 🔗 Get in Touch | LinkedIn: rauseoj89

Professional Summary

Technical professional with over 15 years of expertise in infrastructure optimization, application lifecycle management, and service delivery. Currently leading the development of AI-driven internal ecosystems at Infonaligy. Specialized in architecting automated solutions using Python and PostgreSQL, with a secondary focus on independent research into high-availability storage and containerized services.

Technical Skills

  • Programming Languages: Python (Primary), SQL, PHP
  • Infrastructure: Docker, TrueNAS (RAID-Z1), VirtualBox, Microsoft Azure, Network Virtualization
  • Databases: PostgreSQL (Advanced), Data Integrity, Migration & Recovery
  • AI Frameworks: Claude, Gemini, AI Fluency Framework, LLM Integration
  • Spoken Languages: Spanish (Native), English (Professional Working)

Experience

Infonaligy | Allen, TX Application Specialist | 2026 – Present

  • AI Ecosystem Architecture: Architecting and deploying a centralized application hub utilizing Python and PostgreSQL to automate Hub Central (Intranet), inventory logistics, and billback tracking.

  • Strategic Consulting: Aligning software deployments with long-term infrastructure scalability through comprehensive architectural audits and technical roadmaps.

  • Technical Governance: Authoring modular SOPs and technical documentation to standardize knowledge retention across engineering teams.

Helpdesk Manager | 2025 – 2026

  • Operational Transformation: Spearheaded the transition from a reactive support model to a proactive service environment, improving overall department resolution rates.

  • Predictive Analytics: Analyzed helpdesk request patterns to identify recurring technical friction points, developing targeted training that significantly reduced ticket volume.

  • Stakeholder Liaison: Managed high-priority technical escalations, serving as the primary bridge between corporate leadership and technical engineering teams.

IT Support Specialist (Team Lead) | 2024 – 2025

  • Technical Leadership: Supervised a team of technicians in resolving complex hardware and software diagnostics across a multi-site environment.
  • Compliance & Hardening: Directed the enterprise-wide rollout of workstations and networking equipment, ensuring strict PCI compliance and security hardening.

IT Support Technician | 2021 – 2024

  • Hardware Lifecycle: Managed the installation and configuration of corporate hardware (desktops, telephony, networking) for executive-level workstations.
  • Network Connectivity: Configured secure remote network access for distributed users and maintained system compliance with PCI standards.
  • Service Standardization: Identified helpdesk trends to develop technical documentation, proactively addressing commonly reported faults to minimize system downtime.

EYM Group, Inc. | Irving, TX I.T. Coordinator | 2021 – 2021

  • Orchestrated scheduled maintenance and system upgrades to optimize performance while maintaining 24/7 uptime for corporate workstations.
  • Managed strategic partnerships with hardware and software vendors to accelerate support response times and reduce procurement costs.

USA Carwash | Plano, TX Management Assistant | 2020 – 2021

  • Operational Leadership: Assisted the General Manager in overseeing daily operations, including employee hiring, training, and scheduling.
  • Logistics & Maintenance: Managed purchasing, inventory, and facility maintenance to ensure peak workplace efficiency and goal achievement.

Escuela Campo Alegre | Caracas, VZ Systems & Database Administrator | 2016 – 2018

  • Administered mission-critical databases, implementing robust backup, recovery, and data protection protocols.
  • Developed and maintained an automated Asset Management System to track hardware lifecycles across the organization.

Tech Support Specialist | 2016 – 2016

  • Mobile Lab Management: Managed wireless mobile labs and laptop loans, enforcing responsible use policies and ensuring hardware readiness for educational staff.
  • Technical Troubleshooting: Provided Level 1 support and hardware diagnostics, prioritizing service tickets to ensure minimal disruption to academic operations.

Fondo de Desarrollo Microfinanciero | Caracas, VZ Technical Support Coordinator | 2014 – 2015

  • Operational Leadership: Orchestrated support operations and task distribution to enhance first-touch resolution rates and team efficiency.
  • Service Optimization: Implemented diagnostic troubleshooting frameworks and collaborated with cross-functional teams to resolve high-complexity technical faults.

Technical Support Specialist (Lvl I & II) | 2011 – 2014

  • Infrastructure Maintenance: Managed enterprise hardware maintenance, cable organization, and peripheral support for a high-volume user base.
  • Documentation & Standards: Maintained technical documentation for troubleshooting procedures to facilitate knowledge sharing across the IT department.

Superación a Través de la Tecnología (SUPERATEC) | Caracas, VZ Technology Educator | 2010 – 2011

  • Technical Training: Designed and delivered comprehensive technology curricula for adult learners, focusing on practical skills to improve employment opportunities.
  • Instructional Design: Developed innovative training strategies and assessment methods, adapting teaching styles to accommodate diverse learning abilities.